Dealing with the real Issues

Dear Mr X

Thanks for your e-mail. I understand you're extremely unhappy with presenters such as Chris Moyles and Jonathan Ross and you feel they're of a particularly poor quality. Whilst I acknowledge your concerns, the range of tastes and opinions held by our audience is so diverse that it's inevitable some viewers will dislike or disapprove of certain presenters. It's a very rare TV or radio personality who meets with everyone's approval, and it's clear that opinions on individual presenters can vary considerably.

Presenters, such as Chris and Jonathan, are appointed on the basis of their experience and talent, but judgements are often subjective and we would never expect everyone to agree with every choice we make. However I note the strength of your feelings in relation this matter and can assure you that I've registered your complaint on our audience log.

This is the internal report of audience feedback which we compile daily for all programme makers and commissioning executives within the BBC, and also their senior management. It ensures that your points, and all other comments we receive, are circulated and considered across the BBC.Thanks again for taking the time to contact us.RegardsGerald McCuskerBBC Complaints